1. Make sure that the program is not blocked by antivirus or firewall. To disable firewall, go to Dashboard, select Windows Firewall and disable it in the section Enable/Disable Windows Firewall. Please follow the video instruction: https://www.youtube.com/watch?v=slQdDRuElL8
2. Make sure that wile registering a user you have entered a key from the WebWellness homepage, but not a business pack PIN.